Privacy policy

Last updated: 07/01/2025

This Privacy Policy explains how Studio Loreni (“we”, “us”, “our”) collects, uses and protects your personal information when you visit studioloreni.com or use our services.

We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and the Dutch Data Protection Act (Uitvoeringswet AVG).

1. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “Last updated” date will be revised accordingly.

2. Personal Information We Collect

a. Information You Provide

  • Name and contact details

  • Billing and payment information

  • Delivery information

  • Order and transaction history

  • Account credentials

  • Communications with customer support

Providing certain information is necessary to complete purchases and provide services.

b. Information Collected Automatically

  • IP address

  • Device and browser information

  • Pages visited and usage behavior

  • Referring websites

  • Cookies and tracking technologies

c. Information from Third Parties

We may receive information from:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and technical partners

  • Analytics and marketing platforms

All data is processed in accordance with this policy.

3. Legal Basis for Processing

We process personal data on the following legal bases:

  • Performance of a contract

  • Legal obligation

  • Legitimate business interests

  • Your consent, where required

4. How We Use Your Information

Your information is used to:

  • Process orders and payments

  • Deliver products and services

  • Provide customer support

  • Improve website functionality

  • Send marketing communications where permitted

  • Prevent fraud and ensure security

  • Comply with legal obligations

5. Cookies

We use cookies to:

  • Enable essential website functions

  • Store preferences

  • Analyze website performance

  • Support marketing and advertising

You may control cookies through your browser settings.

6. Data Sharing

We may share personal data with:

  • Service providers supporting our operations

  • Payment and delivery partners

  • Marketing and analytics providers

  • Legal authorities when required

  • Business partners in corporate transactions

We do not sell personal data.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the Dutch Data Protection Authority

8. International Transfers

Personal data may be processed outside the European Economic Area (EEA). Where this occurs, appropriate safeguards (such as Standard Contractual Clauses) are applied in accordance with the EU GDPR.

9. Data Security & Retention

We apply appropriate technical and organizational measures to protect personal data.
Data is retained only as long as necessary to fulfill legal and business obligations.

10. Contact Information

Need help? Contact Us

Customer Service Hours:
Monday to Friday: 9AM to 5PM

Email: support@studioloreni.com
Phone: +44 7488 813309

Studio Loreni is operated by PS Ecomconsult, a company registered in the Netherlands

Company number: 99361914
VAT number: NL005382650B60
DUNS number: ‭473764946‬

Address:
Kamillestraat 3
5321RM Hedel
The Netherlands