Cancellation Policy

Cancellation Policy

At Studio Loreni, we strive to process and ship your orders as quickly as possible. Please review our policy regarding cancellations below.

1. Cancellation Window (24-Hour Rule)

If you wish to cancel your order, you must contact us within 24 hours of placing your order.

  • Eligibility: Cancellation is only possible if your order has not yet been dispatched.

  • After 24 Hours or Dispatch: If more than 24 hours have passed, or if your package has already been handed over to our shipping partner within that timeframe, we are unable to cancel the order. In this case, you may return the item after delivery in accordance with our Returns & Refund Policy.

2. How to Request a Cancellation

To ensure a swift process, please contact us immediately at support@studioloreni.com with the following information:

  • Subject line: Cancellation Request - [Your Order Number]

  • Body: Your full name and the item(s) you wish to cancel.

3. Refunds for Cancelled Orders

If your cancellation request is received within 24 hours and your order has not been shipped:

  • A full refund will be processed back to your original payment method.

  • You will receive a confirmation email once the refund has been initiated.

  • It usually takes 3 to 5 business days for the funds to appear in your account, depending on your bank.

4. Statutory Rights

This Cancellation Policy does not affect your statutory rights under the European Consumer Rights Directive and applicable Dutch consumer protection laws, including your legal right of withdrawal.

5. Contact Information

Need help? Contact Us

Customer Service Hours:
Monday to Friday: 9AM to 5PM

Email: support@studioloreni.com
Phone: +44 7488 813309

Studio Loreni is operated by PS Ecomconsult, a company registered in the Netherlands

Company number: 99361914
VAT number: NL005382650B60
DUNS number: ‭473764946‬

Address:
Kamillestraat 3
5321RM Hedel
The Netherlands